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Terms & Conditions

Welcome to Dixon Heating & Air, LLC ("we," "us," or "our"). By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree with these terms, you must not use our website or services.

1. Services Provided

Dixon Heating & Air provides heating, ventilation, air conditioning (HVAC) installation, maintenance, repair, and other related services ("Services"). These terms apply to all services rendered by us, whether on our website or in person.

2. Service Agreements

  • All services provided by Dixon Heating & Air are subject to an agreement outlining the scope of work, estimated cost, and schedule.

  • We reserve the right to modify, postpone, or cancel scheduled services if unforeseen circumstances arise (e.g., weather conditions, part availability).

  • In some cases, a deposit may be required before starting work.

3. Pricing and Payment

  • The prices for our services are provided in quotes or estimates. The final price may vary depending on the nature of the work and any additional services required.

  • Payment is due upon completion of services, unless otherwise agreed in advance. We accept various forms of payment, including [list accepted payment methods].

  • If payment is not made in full by the due date, we reserve the right to charge late fees and suspend any further work until the balance is settled.

4. Customer Responsibilities

  • The customer is responsible for providing accurate information regarding the service location, requirements, and any issues with the HVAC system.

  • The customer must ensure that the service area is accessible and safe for our technicians to perform the necessary work.

  • The customer agrees to notify Dixon Heating & Air of any issues or concerns with the services provided at the time of completion.

5. Warranty and Guarantees

  • We offer warranties on both labor and parts. The warranty period may vary based on the type of service or equipment provided. Please refer to your service agreement for specific warranty details.

  • Our warranties cover defects in workmanship or materials, but do not cover issues caused by misuse, neglect, accidents, or unauthorized modifications.

6. Limitation of Liability

  • Dixon Heating & Air is not responsible for any damages, losses, or injuries that may occur due to customer misuse, failure to maintain equipment, or any external factors beyond our control (e.g., natural disasters).

  • In no event will our liability exceed the total cost of services rendered.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which governs how we collect and use your information, is incorporated into these Terms and Conditions. Please review our Privacy Policy for more details.

8. Intellectual Property​

  • You may not use, copy, or distribute any content from our website without our prior written consent.

9. Termination

We reserve the right to terminate or suspend your access to our services and website at our discretion if you violate these Terms and Conditions or engage in any unlawful activity.

10. Dispute Resolution

  • You agree that any legal actions related to these Terms will be conducted in the appropriate court located in North Carolina. 

11. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the effective date. By continuing to use our services, you accept the updated terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Dixon Heating & Air, LLC.

910-824-3252

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